The Guardian - helpdesk services
A stitch in time saves nine. Proactively manage IT issues, from detection to resolution. When simple detection isn’t enough, Guardian Helpdesk Services closes the loop, providing customers with a dedicated team of technicians to quickly resolve systems and application issues.
Offering a combination of troubleshooting, incident and service request management, both onsite and remotely, Guardian Helpdesk Services follows ITIL best practice procedures to remedy issues before they impact business services.
Features
- 85% of issues resolved real-time, either remotely or over the phone
- Dedicated technicians retain knowledge of system idiosyncrasies
- Desktop tools mean you learn from our assistance
- Monthly reporting and ongoing business improvement advice