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Lexel Lync End User Self Training and Support

This reference page is designed to provide a fast but structured process for end users to self-train on Lync. Lync is a very comprehensive product, and without some type of training, much of the value will be missed.

This reference page includes the following sections:

  1. One minute Videos on key Lync Features
    These are 'must watch' videos for all Lync users
  2. Online Lync Help Reference
    A searchable help file and reference document for Lync users
  3. Lexel Lync Online setup and basic training
    This is designed for those users on Lexel’s Lync Online multitenant platform
  4. Polycom handset documentation
    This is designed for those users who use Polycom physical handsets, and not soft phones


One minute Videos on key Lync features

15 minutes of 'must watch' self-training videos for Lync end users. The most valuable way to come up to speed with what Lync does and how to use it.

Sign in and get orientated Making calls with Lync Change your picture
Sign in and get orientated Making calls with Lync Change your picture
     
Track Instant messages Selecting audio devices Getting ready for video
Track Instant messages Selecting audio devices Getting ready for video
     
Dealing with Contacts, basics Dealing with Contact List, more Presence (availability), basics
Dealing with Contacts
(basics)
Dealing with Contacts
(more)
Presence (availability)
(basics)
     
Presence (availability), more Explaining instant messaging Contact cards, where and what are they
Presence (availability) more Explaining instant messaging Contact cards
where and what are they
     
Lync meeting – scheduling and tips Joining a Lync meeting as a user Sharing in a Lync meeting
Lync meeting
scheduling and tips
Joining a Lync meeting
as a user
Sharing in a
Lync meeting
     
Desktop sharing Desktop sharing  
Desktop sharing Making Video Calls  


Online Lync Help Reference

A searchable help file and reference document for Lync


Lexel Lync Online setup and basic training

This is designed for those users on our multitenant Lync platform.
Please call your Account Manager or SDM for a copy.


Polycom handset documentation

Very handy for those that use Polycom physical handsets, and not soft phones.
Learn how to sign in, make calls, transfer calls etc.

PDF Polycom CX500 CX600 CX3000 User Guide


Lexel Lync Circuit Tester

Lexel's Lync 'Circuit Tester' is a tool for power users or IT professionals that will help assess the client's network and environment on its readiness for Lync. The tool tests for bandwidth, latency, firewall rules and alike and produces a report. It's also a great troubleshooting tool for existing sites which experience problems.
Click here


Lexel Lync End User FAQ

A Lexel 'frequently asked questions' for Lync end users.

Question Answer
For Lexel Lync Online users only, how do I reset my password? Click here and follow the instructions
If I need support, where do I call? End users: Check with your internal IT department first. If you have a contract with Lexel, you can call our Lync helpdesk on 09 4141 776 or email us by clicking here

IT Managers: Lexel can provide Level 2/3/4 support contracts to customers, including MS Premier level escalation. Please contact your Lexel account manager for more information.
How do I get more training? Lexel can provide one on one training sessions for individuals or groups, including cut over 'walk the floor' assistance. Please contact your Lexel account manager for more information.
We have recently added more employees at work, or changed location and now my Lync reliability is intermittent. Lync is highly reliant upon a correctly sized internet circuit (or direct circuit). If its sized incorrectly, configured incorrectly, or dependencies such as number of employees etc changes, the Lync service and reliability will be compromised. Please see you IT department for advice.

Copyright: This page includes information which is subject to manufacturer copyright restrictions and also Lexel Systems Ltd. Please do not copy without relevant written permission.